Although the digital environment has played an important role in the transformation of more
library services into e-services, no published survey instrument focuses exclusively on …

As the demand for library assessment grows, academic libraries are becoming more
interested in Web analytics. Data are automatically gathered and provide information about …

The present study investigated the validity of LibQUAL+™ scores, and specifically how total
and subscale LibQUAL+™ scores are associated with self-reported, library-related …

The LibQUAL+ instrument has been widely adopted by libraries to evaluate user
perceptions of library service quality. Studies combining groups (eg, Lane et al., 2012) have …

The present study was conducted to explore library users' desired service quality levels on
the twenty-two core LibQUAL+ items. Specifically, we explored similarities and differences in …

Higher education is a dynamic fast growing service industry and every day it is more and
more exposed to the globalization processes. Almost with every sector we face increased …

Objectives: To explore how the library service expectations and perceptions of users might
differ across health‐related libraries as against major research libraries not operating in a …

University library plays a dynamic role in accomplishing the overall goals of its parent
organization by offering a range of services to fulfill needs of the academic community …

LibQUAL+ TM data to date have not been subjected to the modern measurement theory
called polytomous item response theory (IRT). The data interpreted here were collected from …

LibQUAL+ TM is a web-administered library service quality assessment protocol that has
been used around the world in hundreds of different types of libraries. Data have been …