More and more companies have implemented chatbots on their websites to provide support
to their visitors on a 24/7 basis. The new customer wants to spend less and less time and …

ABSTRACT A systematic literature review is a systematic method for identifying, evaluating,
and interpreting the work of scholars and practitioners in a chosen field. Its purpose is to …

Purpose A crucial question still remains unanswered as to whether data analytics-oriented
business intelligence (hereafter, BI) technologies can bring organizational value and …

As electronic transactions between governments and users become increasingly common,
the role of users' trust in e-government assumes considerable importance. While prior …

Augmented reality (AR) continues to show its impact in education. While systematic review
and meta-analysis studies have synthesized the evidence of this impact, most of them did …

In response to the emerging and ever solution to the COVID-19 outbreak. This study
proposes a theoretical framework based on literature and model to determined E-learning …

Chatbots are mainly text-based conversational agents that simulate conversations with
users. This study aims to investigate drivers of users' satisfaction and continuance intention …

Purpose Most of the previous studies agree about the significance of user satisfaction in
ensuring the endurance of information systems (ISs). Accordingly, it is crucial to investigate …

Purpose The digital transformation under Industry 4.0 is complex and resource-intensive,
making a strategic digitalization guideline vital to small and medium-sized enterprises' …

The rapid growth and use of artificial intelligence (AI)-based systems have raised concerns
regarding explainability. Recent studies have discussed the emerging demand for …