Human trust in artificial intelligence: Review of empirical research
E Glikson, AW Woolley - Academy of Management Annals, 2020 - journals.aom.org
Artificial intelligence (AI) characterizes a new generation of technologies capable of
interacting with the environment and aiming to simulate human intelligence. The success of …
interacting with the environment and aiming to simulate human intelligence. The success of …
Systematic review: Trust-building factors and implications for conversational agent design
Off-the-shelf conversational agents are permeating people's everyday lives. In these artificial
intelligence devices, trust plays a key role in users' initial adoption and successful utilization …
intelligence devices, trust plays a key role in users' initial adoption and successful utilization …
On the design of and interaction with conversational agents: An organizing and assessing review of human-computer interaction research
Conversational agents (CAs), described as software with which humans interact through
natural language, have increasingly attracted interest in both academia and practice …
natural language, have increasingly attracted interest in both academia and practice …
[图书][B] Social isolation and loneliness in older adults: Opportunities for the health care system
National Academies of Sciences… - 2020 - books.google.com
Social isolation and loneliness are serious yet underappreciated public health risks that
affect a significant portion of the older adult population. Approximately one-quarter of …
affect a significant portion of the older adult population. Approximately one-quarter of …
Attachment and trust in artificial intelligence
Lack of trust is one of the main obstacles standing in the way of taking full advantage of the
benefits artificial intelligence (AI) has to offer. Most research on trust in AI focuses on …
benefits artificial intelligence (AI) has to offer. Most research on trust in AI focuses on …
What makes a good conversation? Challenges in designing truly conversational agents
Conversational agents promise conversational interaction but fail to deliver. Efforts often
emulate functional rules from human speech, without considering key characteristics that …
emulate functional rules from human speech, without considering key characteristics that …
[HTML][HTML] Conversational robo advisors as surrogates of trust: onboarding experience, firm perception, and consumer financial decision making
C Hildebrand, A Bergner - Journal of the Academy of Marketing Science, 2021 - Springer
The current research demonstrates how conversational robo advisors as opposed to static,
non-conversational robo advisors alter perceptions of trust, the evaluation of a financial …
non-conversational robo advisors alter perceptions of trust, the evaluation of a financial …
Should AI-Based, conversational digital assistants employ social-or task-oriented interaction style? A task-competency and reciprocity perspective for older adults
This study investigates whether social-versus task-oriented interaction of virtual shopping
assistants differentially benefits low versus high Internet competency older consumers with …
assistants differentially benefits low versus high Internet competency older consumers with …
A meta-analysis of factors influencing the development of trust in automation: Implications for understanding autonomy in future systems
Objective: We used meta-analysis to assess research concerning human trust in automation
to understand the foundation upon which future autonomous systems can be built …
to understand the foundation upon which future autonomous systems can be built …
A survey on empathetic dialogue systems
Dialogue systems have achieved growing success in many areas thanks to the rapid
advances of machine learning techniques. In the quest for generating more human-like …
advances of machine learning techniques. In the quest for generating more human-like …