How does corporate reputation influence customer behavioral intentions? This article
proposes a model with customer trust, customer identification and customer commitment as …

This study examines the relationships among relevant service quality dimensions of Internet
service providers (ISP) and their customers' perceived value, trust and commitment. Data …

A growing number of firms are using online communities (OCs) as integral parts of their
strategies because of the value an OC provides to a firm. This study maintains the …

The effectiveness of contracts is bounded by the institutional environment in which they are
designed and enforced. When firms form supply chain partnerships in emerging markets …

Purpose–This study aims to investigate the antecedents to service quality and their
relationship with affective evaluations of customers of internet service providers (ISPs) in …

Purpose–The purpose of the study is to examine the way different motivational types from
Self-Determination Theory (SDT) influence antecedents of customer satisfaction …

Kundenzufriedenheit stellt eines der wichtigsten Konstrukte der Marketi-forschung dar.
Aufgrund der postulierten Verhaltenswirkungen liefert es zudem einen maßgeblichen …

Purpose–This research attempts to understand why–or why not–customers resist switching
service providers when a critical incident occurs. The paper examines how service …

The purposes of this article is to clarify the composition of relationship value based on
consumer equity and examine the mediating role of relationship quality and moderating role …

Purpose Given its importance in the brand management of service firms, the present
research initiative primarily concerns the investigation of the formation process of consumer …