The study investigated whether students would prefer mobile instant messaging versus in-
person enquiries for reference queries post-COVID-19. A descriptive survey research design …

Purpose This article details the implementation of a live online chat service which was
suddenly necessitated by the worldwide coronavirus disease 2019 (COVID-19) pandemic …

Students are integral to all universities, and online students have long been a growing and
important population within higher education. Understanding the shifts of demographics and …

Objective-The objective of this study was to analyze trends in academic library reference
chat transcripts with nursing themes, in order to improve all library services and resources …

For librarians to continually demonstrate superior and high-quality service, they must meet
the needs of current and potential users. One way that librarians have met the needs of …

This study examines chat reference interruptions at a public land grant university, focusing
primarily on referrals. Since interrupted service is never ideal, how do we best handle these …

Chat reference is popular with both on and off campus users as well as distance students.
This article presents the results of a chat transcript analysis project that used fall semester …

Purpose Four years after the release of a responsive design website that provides a
dynamic screen layout across three access devices (computer, tablet and smartphone), a …