Demand management strategies role in sustainability of service industry and impacts performance of company: Using SEM approach
This study explores the relationships between selected Supply Chain Risks (SCRs), use of
Demand Management Strategies (DMS) in a sustainable service industry and impact on …
Demand Management Strategies (DMS) in a sustainable service industry and impact on …
Topics and applied theories in it service management
T Proehl, K Erek, F Limbach… - 2013 46th Hawaii …, 2013 - ieeexplore.ieee.org
This article examines the IT Service Management (ITSM) research literature, starting from
past up to the present. The applied research method is the literature review, in which a …
past up to the present. The applied research method is the literature review, in which a …
Demand management approaches in services sector and influence on company performance
Purpose The purpose of this paper is to empirically examine the impact of supply chain risks
(SCRs) and demand management strategies (DMSs) on the company performance in order …
(SCRs) and demand management strategies (DMSs) on the company performance in order …
Services redesign strategies for demand and capacity management and impact on company performance
This review investigates the connections between chosen supply chain risks (SCR),
utilization of services redesign strategies (SRS) and the effect on company execution. An …
utilization of services redesign strategies (SRS) and the effect on company execution. An …
A web-based system architecture for ontology-based data integration in the domain of IT benchmarking
In the domain of IT benchmarking (ITBM), a variety of data and information are collected.
Although these data serve as the basis for business analyses, no unified semantic …
Although these data serve as the basis for business analyses, no unified semantic …
Quality mining: a new approach for managing service quality
B Khamoushpour, AS Aboumasoudi… - … of Productivity and …, 2022 - inderscienceonline.com
This study aims to propose a new approach for service quality improvement through
simultaneous measurement of all data and indicators affecting service quality and related to …
simultaneous measurement of all data and indicators affecting service quality and related to …
Integrated feedback control reporting for improving quality of technical service reporting in IT service management
Abstract Service Reporting is an essential part of Service Level Management (SLM) in IT
Service Management (ITSM). These SLM reports show Service Quality status in compare to …
Service Management (ITSM). These SLM reports show Service Quality status in compare to …
A qualitative case study identifying metrics for ITIL request fulfillment process: Perspectives of an information technology service provider group
SM Imroz - Journal of organizational psychology, 2019 - articlearchives.co
Without metrics, the quality and effectiveness of the IT services cannot be measured or
managed. This study examined the request fulfillment process of an IT service provider …
managed. This study examined the request fulfillment process of an IT service provider …
Semantic integration of semi-structured distributed data in the domain of IT benchmarking-towards a domain specific ontology
In the domain of IT benchmarking a variety of data and information are collected. The
collection of this heterogeneous data is usually done in the course of specific benchmarks …
collection of this heterogeneous data is usually done in the course of specific benchmarks …
[PDF][PDF] Natural language processing techniques for document classification in it benchmarking
In the domain of IT benchmarking collected data are often stored in natural language text
and therefore intrinsically unstructured. To ease data analysis and data evaluations across …
and therefore intrinsically unstructured. To ease data analysis and data evaluations across …