After-sales services and aftermarket support: a systematic review, theory and future research directions
CM Durugbo - International Journal of Production Research, 2020 - Taylor & Francis
After-sales and aftermarkets are significant revenue streams for industrial companies. After-
sales services are activities during warranty periods that include field technical assistance …
sales services are activities during warranty periods that include field technical assistance …
Accelerating retail supply chain performance against pandemic disruption: adopting resilient strategies to mitigate the long-term effects
Purpose Coronavirus disease 2019 (COVID-19) has disrupted global supply chains,
revealing dreadful gaps and exposing vulnerabilities. Retailers are challenged to tackle …
revealing dreadful gaps and exposing vulnerabilities. Retailers are challenged to tackle …
Analyzing the structure of closed-loop supply chains: A game theory perspective
E Shekarian, SD Flapper - Sustainability, 2021 - mdpi.com
Closed-loop supply chains (CLSCs) are seen as one of the circular economy's leading
approaches for reducing our natural environment load. Many CLSC models require …
approaches for reducing our natural environment load. Many CLSC models require …
Interaction between manufacturer's recycling strategy and e-commerce platform's extended warranty service
X Cui, C Zhou, J Yu, AN Khan - Journal of Cleaner Production, 2023 - Elsevier
E-commerce platforms provide extended warranty service (EW) to achieve high profitability.
Manufacturers need to distinguish whether consumers have purchased extended warranty …
Manufacturers need to distinguish whether consumers have purchased extended warranty …
Effects of fairness concerns on price and quality decisions in IT service supply chain
T Ren, D Wang, N Zeng, K Yuan - Computers & Industrial Engineering, 2022 - Elsevier
In practice, fairness concerns always have significant impacts on the performance of IT
service supply chain (ITSSC). However, the existing research on IT sourcing lacks attention …
service supply chain (ITSSC). However, the existing research on IT sourcing lacks attention …
Selection of best buyback strategy for original equipment manufacturer and independent remanufacturer–game theoretic approach
The study considers two supply chain members, an original equipment manufacturer (OEM)
producing new and remanufactured products and an independent remanufacturer (IR) …
producing new and remanufactured products and an independent remanufacturer (IR) …
Optimisation of reverse supply chain with used-product collection effort under collector's fairness concerns
Fairness has been regarded as a vital role in developing and sustaining benign channel
cooperation relationships. One can exhibit either distributional fairness when comparing …
cooperation relationships. One can exhibit either distributional fairness when comparing …
How manufacturer's integration strategies affect closed-loop supply chain performance
J Wei, W Chen, G Liu - International Journal of Production …, 2021 - Taylor & Francis
This paper considers a manufacturer's optimal integration strategy in a three-level closed-
loop supply chain including one manufacturer, one retailer and two competing collectors …
loop supply chain including one manufacturer, one retailer and two competing collectors …
Optimal product and after-sales service decisions considering risk attitudes under price-dependent uncertain demand
In this paper, we investigate a service-oriented manufacturer that provides fashionable
products with after-sales services to customers. Before the selling season, the manufacturer …
products with after-sales services to customers. Before the selling season, the manufacturer …
Modeling a remanufacturing reverse logistics planning problem: some insights into disruptive technology adoption
H Yu - The International Journal of Advanced Manufacturing …, 2022 - Springer
Remanufacturing is the process to restore the functionality of high-value end-of-life (EOL)
products, which is considered a substantial link in reverse logistics systems for value …
products, which is considered a substantial link in reverse logistics systems for value …