In todays' progressively polarized society, social media users are increasingly exposed to
blatant uncivil comments, dissonant views, and controversial news contents, both from their …

While the service-dominant logic-informed nature of customer engagement in social media
has been recognized in business-to-consumer contexts, little is known regarding this …

Although studies suggest that the use of social media can promote political participation
(PP), there is a lack of theorizing about the psychological processes underlying this …

Social networking sites (SNSs) have the potential to be effective in facilitating exposure to
disagreement. However, whether exposure to disagreement leads to fostering democratic …

This study explores the antecedents and consequences of unfriending in social media
settings. Employing an online panel survey (N= 990), this study investigates how exposure …

Social media platforms have been accused of spreading hate speech. The goal of this study
is to test the widespread belief that social media platforms have a high level of hate speech …

In the context of the United States, research shows a positive relationship between network
heterogeneity and political expression on social media at the individual level. This study …

One of the democratic promises of social media relies on the expectation that citizens will be
exposed to more diverse sources of information and will consequently be more likely to …

Cross-cutting discussion is the foundation of deliberative democracy. However, previous
research has reported inconsistent results regarding the effects of exposure to dissimilar …

This study examines whether disconnective practices on social media such as unfriending
could constitute a form of selective avoidance and investigates its boundary conditions. To …