The fuzzy set theory as one of the key agents of artificial intelligence has been used to deal
with vagueness and imprecision during the decision-making process. The software …

Abstract Analytical Hierarchy Process (AHP) has evolved since its inception and has
contributed mainly to multi-criteria decision-making (MCDM) to solve complex problems. It is …

Objective: This study identifies the customer loyalty towards hotel service quality in Ubon
Ratchathani, Thailand, during the COVID-19 pandemic. Methodology: The research was …

The unprecedented coronavirus pandemic (COVID-19) is fluctuating worldwide. Since the
COVID-19 epidemic has a negative impact on all countries and has become a significant …

This study aims to identify the key factors affecting individuals' behavioral vaccination
intention against COVID-19 in Vietnam through an online questionnaire survey. Differing …

Technology is transforming the Hospitality and Tourism (H&T) sector from a “high-touch, face-
to-face” to a “high-tech, low-touch” service sector. This changing landscape necessitates a …

Due to the importance of the micro, small, and medium-sized enterprises (MSMEs) sector
and the negative implications of COVID-19, which resulted in decreasing resource …

As an essential and exciting topic in financial management, MCDM has been widely used in
evaluating financial performance to improve the suitability and reliability of financial …

The blended educational method has become a common way of teaching and learning in
the post-COVID-19 era. However, the related research on the selection model for the …

This research was conducted in a retail store in the city of Semarang. The main focus was to
measure the quality of service against consumer perceptions and expectations of the retail …