Abstract The Amazon Alexa app is one of the most widely used voice assistant apps to
manage customer information-seeking behavior and voice shopping. It provides …

Reports of deteriorating mental health among citizens constitute an urgent global health
alert. Electronic mental health (EMH) platforms are a great resource for mitigating mental …

The rapid growth of e-commerce has transformed the way female customers shop for
clothing, with an endless number of options available at their fingertips. Online reviews and …

How corporate decision-makers allocate resources to address the major issues of service
recovery is critical. This article, from the perspective of operations management, integrates …

Anti-cold drugs prove effective in alleviating cold symptoms and minimizing complications. In
recent years, there has been a growing tendency among the public to purchase these drugs …

Purpose This study addresses the gap in understanding text analytics within the service
domain, focusing on new service development to provide insights into key research themes …

The concept of basic uncertain linguistic information (BULI) is proposed as an extension of
basic uncertain information to enhance the measurement of data quality in decision-making …

The basic information of property perceived service quality (PPSQ) evaluation for public
buildings is characterized by multisource heterogeneity, which cannot be achieved using the …

Over the past 40 years of reform and opening up, China's wooden-door industry has
undergone great changes, which has a profound impact on the world's forest-products …

This paper examines how businesses in Taiwan's servicescapes are adapting to the
growing trend of mobile payments and innovation ecosystems. Through the analysis of four …