Abstract Service design is a field emerging from the new-found interest in services as a
design material by practitioners and academics of the human-centred design tradition. As …

The notion of designer empathy has become a cornerstone of design philosophy in fields
such as product design, human-computer interaction, and service design. But the literature …

Increasingly, healthcare systems around the globe are looking to transition toward person-
centered models of care. However, how to effectively support this complex transition is not …

In design for service, understanding the social fabric of the service system demands special
focus, because the networks of actors that collaboratively create value strongly affect the …

Since Dourish's critique of'implications for design'[15], researchers have asked how design
and ethnography should or could relate in HCI. Here we reflect on two experiences with …

Highlights•Article proposes an 'Anthropology through Design'(AtD) approach.•AtD is a
research approach on how design can be utilized for doing anthropology.•Design …

Healthcare organizations are under constant pressure to develop and reform. The object to
be developed may vary from the hospital's signs to national social and healthcare reforms …

Energy efficiency programme monitoring is often based on ex-ante saving estimations.
These estimations lack standardization, are prone to parameter errors, and neglect rebound …

We present a qualitative study of the tension between manipulative and cooperative
approaches to instructional design. We found that our participants struggled to resist …

This chapter explores the value of including digital storytelling in service design for
improving the quality, safety and convenience of health-related services. The aim of the …