Since Prahalad and Ramaswamy published their seminal text, vast literature on value
cocreation has emerged. Yet value cocreation still suffers from the lack of a clear consensus …

Customer knowledge is one of the most noteworthy assets for firms to manage in order to
improve their products and gain competitive advantage while meeting the customer needs …

Drawing upon the literature on knowledge management, leadership, and innovation, this
study investigates the possible associations among customer knowledge management …

Innovation capability is critical for the modernization and competitiveness of the hotel
industry. This work analyzes the role of hotels' innovative culture, market orientation, and …

We develop and test a moderated mediation model in which CEO servant leadership is
anticipated to be a positive for the adoption of service differentiation as a strategic choice …

Scholars regard customer knowledge management (CKM) as a strategic resource for
businesses to improve innovation, facilitate the detection of new market opportunities, and …

Many studies have examined the relationship between knowledge-friendly organisational
culture (KFOC) and organisational performance. However, the findings of these studies are …

Purpose With the rise of service economy, many companies are attempting to gain a
competitive advantage through service innovation. However, the existing research has not …

Purpose This paper examines the influence of three dimensions of customer knowledge
management–knowledge from customer, knowledge for customer and knowledge about …

Purpose Despite the keen interest in radical and incremental innovation, few studies have
tested the varying impact of firm-level factors in service sectors. This paper analyses how …