The latest technological developments epitomized in Industry 4.0 have created a disruptive
effect on the production/service systems and value chains. Industry 4.0, building on the …

Purpose Service ecosystems are becoming an important domain of joint value creation and
resource integration, and the literature in the field is burgeoning. The recent growth in the …

Purpose Emerging transformative service research (TSR) studies adopt a service system
lens to conceptualise well-being across the micro, meso and macro levels of aggregation …

Purpose There is an assumption that innovative culture is considered to contribute to
improving human resource management (HRM) practices. However, very little is known …

Purpose This study investigates the effect of total quality management (TQM) on small and
medium enterprises (SMEs)'profitability by examining whether the new TQM dimensions of …

Purpose The purpose of this paper is to analyze the evolution of Total Quality Management
(TQM) in terms of barriers, customers and accreditation in higher education (HE) over the …

Purpose This study examines whether certification improves the dimensions of total quality
management (TQM) and whether the impact of certification is similar across companies of …

Purpose This paper aims to study the automotive 4.0 context to understand the consumers'
propensity towards high-tech automated cars. The paper analyses the antecedents that lead …

Globalization and urbanization have reshaped the way that service ecosystem subjects
interact with each other in rural communities, providing conditions and possibilities for …

The circular economy is applied in product design to address resource scarcity problems.
Prior studies on circular economy associated with product design show a lag of interest in …