Purpose The purpose of this paper is to investigate the impact of customer satisfaction,
service quality, the perceived value of services, corporate image and corporate reputation …

Social distancing practices and staying at home have increased the time people spend on
social media with the purpose of exchanging and consuming information about completing …

Purpose This study aims to verify the influence of perceived value dimensions on customer
satisfaction and loyalty in the banking sector, comparing these relationships between …

Augmenting customer loyalty through customer experience management in the banking
industry | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

Purpose The objective of this paper is to understand the relationships between service
quality, perceived value and satisfaction because several studies endeavored to model …

Millennials have a lifestyle that is different from previous generations. Millennial Generation
lives and grows together with rapid technological growth and currently dominates the …

Purpose This paper examined mediating effect of customer loyalty on the influence of
customer orientation and technology orientation on the performance of small and medium …

Waiting time appears to be an unavoidable part of the service industry, particularly at the
airport, where you may encounter delays due to check-in, screening, and other activities …

The logistics sector is one of the most important domains in the service sector in
understanding the increasing scale of business activities along with globalization. Due to the …

The study investigates how service quality and perceived value influence the brand loyalty
of Lion Air customers in Denpasar City and how these relationships are mediated by …