This literature review presents the History, Technology, and Applications of Natural Dialog
Systems or simply chatbots. It aims to organize critical information that is a necessary …

Conversational agents are systems with human‐like features that can be deployed in
service settings and are fast emerging as the future of online commerce. Considering the …

Recent years have witnessed an increased demand for mobile health (mHealth) platforms
owing to the COVID-19 pandemic and preference for doorstep delivery. However, factors …

Background Over the last decade, mobile health applications (mHealth App) have evolved
exponentially to assess and support our health and well-being. Objective This paper …

Abstract The coronavirus disease 2019 (COVID-19) has changed the way we use and
perceive online services. This study examined the influence of service quality factors during …

Virtual Assistants, also known as conversational artificial intelligence, are transforming the
reality around us. These virtual assistants have challenged our daily lives by assisting us in …

Although social presence plays an essential role under general conditions, its role becomes
significant for societal protection during the quarantine period in epidemic outbreak. In this …

Introduction Current evidence has revealed the beneficial effects of mobile health
applications on systolic and diastolic blood pressure. However, there is still no solid …

During the COVID-19 pandemic era that began in 2020, there has been a growing trend in
the literature to tackle the problem of health stress (HS) for promoting a sense of public …

Artificial intelligence (AI)-powered service chatbot functionality is changing to more
effectively connect with customers in the era of digital marketing. As such, an understanding …