Method and system for routing a question based on analysis of the question content and predicted user satisfaction with answer content before the answer content is …
IA Podgorny, M Cannon, TF Goodyear… - US Patent …, 2018 - Google Patents
A question and answer based customer support system is provided through which users
submit question data representing questions to be answered using support resources. Low …
submit question data representing questions to be answered using support resources. Low …
Single-entity-single-relation question answering systems, and methods
Provided are systems and methods related to converting unlabeled data into structured and
labeled data for answering one or more single-entity-single-relation questions. The systems …
labeled data for answering one or more single-entity-single-relation questions. The systems …
Method and system for crowdsourcing software quality testing and error detection in a tax return preparation system
IA Podgorny, J Cessna, CC Gielow… - US Patent 10,162,734, 2018 - Google Patents
Disclosed methods and systems crowdsource quality assurance testing and error detection
for user experience pages of a tax return preparation system, according to one embodiment …
for user experience pages of a tax return preparation system, according to one embodiment …
Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms with a customer self-service system for a tax return …
IA Podgorny, B Indyk, TF Goodyear - US Patent 10,733,677, 2020 - Google Patents
Disclosed methods and systems provide domain-specific type ahead suggestions for search
query terms with a customer self-service system for a tax return preparation system …
query terms with a customer self-service system for a tax return preparation system …
Method and system for improving content searching in a question and answer customer support system by using a crowd-machine learning hybrid predictive model
IA Podgorny, B Indyk, M Cannon, J Guidry… - US Patent …, 2019 - Google Patents
A method and system improves content searching in a question and answer customer
support system by using a crowd-machine learning hybrid predictive model, according to …
support system by using a crowd-machine learning hybrid predictive model, according to …
Method and system for pro-active detection and correction of low quality questions in a question and answer based customer support system
IA Podgorny, M Cannon, TF Goodyear… - US Patent …, 2019 - Google Patents
User satisfaction with answers that may be provided through a question and answer based
customer support system is predicted by pre-submission analysis of the attributes of the …
customer support system is predicted by pre-submission analysis of the attributes of the …
Method and system for performing a probabilistic topic analysis of search queries for a customer support system
IA Podgorny, W Bartolome, NR Patterson - US Patent 10,242,093, 2019 - Google Patents
A method and system uses a probabilistic topic model to identify topics that are relevant
search query terms received by a customer support system from a user, according to one …
search query terms received by a customer support system from a user, according to one …
Method and system for searching for and navigating to user content and other user experience pages in a financial management system with a customer self-service …
TF Goodyear, B Indyk, IA Podgorny… - US Patent …, 2020 - Google Patents
Disclosed methods and systems provide domain-specific incremental search results for
search query terms with a customer self-service system for a financial management system …
search query terms with a customer self-service system for a financial management system …
Method and system for providing domain-specific incremental search results with a customer self-service system for a financial management system
B Indyk, IA Podgorny, TF Goodyear… - US Patent …, 2019 - Google Patents
Disclosed methods and systems provide domain-specific incremental search results for
search query terms with a customer self-service system for a financial management system …
search query terms with a customer self-service system for a financial management system …
Method and system for facilitating the production of answer content from a mobile device for a question and answer based customer support system
K Hung, IA Podgorny, M Cannon - US Patent 10,134,050, 2018 - Google Patents
Reduction in latency between question submissions and response submissions in a
question and answer based customer support system is reduced by facilitating the use of …
question and answer based customer support system is reduced by facilitating the use of …