Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …

Three decades after its introduction as a concept, emotional labor—regulating emotions as
part of the work role—is fully on the map in organizational behavior and organizational …

Although the general picture in the organizational citizenship behavior (OCB) literature is
that OCB has positive consequences for employees and organizations, an emerging stream …

Research on emotional labor focuses on how employees utilize 2 main regulation strategies—
surface acting (ie, faking one's felt emotions) and deep acting (ie, attempting to feel required …

We present a dynamic account of self-efficacy in entrepreneurship that integrates social–
cognitive and control theory. According to our dynamic account, variability in self-efficacy …

The attention paid to intraindividual phenomena in applied psychology has rapidly
increased during the last two decades. However, the design characteristics of studies using …

Small talk—trivial communication not core to task completion—is normative and ubiquitous
in organizations. Although small talk comprises up to one-third of adults' speech, its effects in …

Research on organizational justice has predominantly focused on between-individual
differences in average levels of fair treatment experienced by employees. Recently …

Teacher well-being is a critical factor affecting job performance and thus, significant for
enhancing quality teaching. Based on the job demands-resources model, this study …

The construct of feeling trusted reflects the perception that another party is willing to accept
vulnerability to one's actions. Although this construct has received far less attention than …