Research studies on brand transgression (BT), service failure and recovery (SFR), and
product-harm crisis (PHC) appear to have a common focus, yet the three streams developed …

Highlights•Recent research has added to the range of factors contributing to dehumanizing
perceptions of others.•There has been an increased attention to 'mechanistic' …

Across five experiments, we show that dehumanization—the act of perceiving victims as not
completely human—increases instrumental, but not moral, violence. In attitude surveys …

The current research aims to answer the following question:“who will be held responsible for
harm involving an artificial intelligence (AI) system?” Drawing upon the literature on moral …

According to Graham and colleagues (2013), a “first draft” of moral cognition emerges early
and universally in development and is then gradually revised by experience and culture. In …

What kind of “mind” do people assume those in the military have? This question has
important implications for military veterans and provides an opportunity to test moral …

Affective polarization describes the phenomenon whereby people identifying as Republican
or Democrat tend to view opposing partisans negatively and co-partisans positively. Though …

People perceive morality to be distinctively human, with immorality representing a lack of full
humanness. In eight experiments, we examined the link between immorality and self …

Karma is believed to be a source of supernatural justice through which actions lead to
morally congruent outcomes, within and across lifetimes. It is a central tenet of many world …

While brand punishment—through either individual or collective action—has received ample
attention by consumer psychologists, absent from this literature is that such punishment can …