Identifying successful approaches for reducing the belief and spread of online
misinformation is of great importance. Social media companies currently rely largely on …

This paper reviews and synthesizes existing research on online reviews, addresses the
knowledge gaps, and proposes directions for future research. Taking an interdisciplinary …

The well-documented rating inflation of incentivized reviews (IRs) can mislead consumers
into choosing a product that they would otherwise not buy. To protect consumers from this …

Quality certification is a common tool to reduce asymmetric information and enhance trust in
marketplaces. Should the certificate focus on seller inputs such as fast shipping, or include …

Although fake online customer reviews have become prevalent on platforms such as
Amazon, Google, and Facebook, little is known about how these reviews influence …

In this paper, we track 856 products with 309,385 online reviews over eight weeks on a
leading e-commerce platform to investigate the effects of Performance-contingent …

Online travel agencies usually offer rewards and incentives to encourage high-quality
reviews. Will these incentives compel tourists to strive to earn certain rewards and affect …

We examine a website redesign in which the Federal Trade Commission (FTC) made
consumer complaints easier to file. Using a regression discontinuity approach, we find that …

We construct a system, Sandi, to bring trust in online communication between parties that
share little or no context. Sandi is based on a unique``somewhat monotone''privacy …

Fake reviews have become an increasingly relevant issue in electronic commerce.
Regulators and platform operators have begun to take action against fake reviews through …