A conceptual model articulating the nature and determinants of customer expectations of
service is proposed and discussed. The model specifies three different types of service …

Alternative conceptualizations of the quality and satisfaction constructs are presented from
both the leisure/tourism and the marketing literatures, and differences between them are …

The booming Chinese outbound tourism has attracted worldwide attention. This study
attempts to examine Chinese tourists' expectations of outbound travel products. A series of …

Die Erzielung einer zufriedenen Kundenbasis hat sich in den letzten beiden Jahrzehnten
sowohl in der Wissenschaft als auch in der Praxis zu einem Schwerpunktthema entwickelt …

Examines New Zealand business students' perceptions of service quality in education.
Describes a study in which the respondents identified seven determinants of service quality …

Develops a conceptual model of the antecedents of consumer expectations and firm image,
based on past research in service, and empirically tested using the simultaneous equation …

Langfristig resultiert der Erfolg eines Untemehrnens aus der uberlegenen Qualitat seiner
Produkte oder Dienstleistungen gegenuber dem Wettbewerb. Viele Untemehrnenslei …

Differential pricing is a strategy that retailers have used effectively in capturing sales and
profits. The advent of the Internet is a new domain where this strategy can be applied …

The importance of service quality to the profitability and survival of service firms been
highlighted by several researchers. However, little attention has been given to the process of …

Social identity theory is used to demonstrate how salient identity cues such as physiognomy,
linguistic, and behavioral differences are likely to influence customer expectations during …