The state of the heart: Emotional labor as emotion regulation reviewed and revised.
AA Grandey, RC Melloy - Journal of occupational health …, 2017 - psycnet.apa.org
Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …
Emotional labor at a crossroads: Where do we go from here?
AA Grandey, AS Gabriel - Annu. Rev. Organ. Psychol. Organ …, 2015 - annualreviews.org
Three decades after its introduction as a concept, emotional labor—regulating emotions as
part of the work role—is fully on the map in organizational behavior and organizational …
part of the work role—is fully on the map in organizational behavior and organizational …
From creativity to innovation: The social network drivers of the four phases of the idea journey
JE Perry-Smith, PV Mannucci - Academy of management review, 2017 - journals.aom.org
Interest has burgeoned, in recent years, in how social networks influence individual
creativity and innovation. From both the theoretical and empirical points of view, this …
creativity and innovation. From both the theoretical and empirical points of view, this …
From synchronizing to harmonizing: The process of authenticating multiple work identities
To understand how people cultivate and sustain authenticity in multiple, often shifting, work
roles, we analyze qualitative data gathered over five years from a sample of 48 plural …
roles, we analyze qualitative data gathered over five years from a sample of 48 plural …
On the costs and benefits of emotional labor: a meta-analysis of three decades of research.
UR Hülsheger, AF Schewe - Journal of occupational health …, 2011 - psycnet.apa.org
This article provides a quantitative review of the link of emotional labor (emotion–rule
dissonance, surface acting, and deep acting) with well-being and performance outcomes …
dissonance, surface acting, and deep acting) with well-being and performance outcomes …
Emotional labor actors: a latent profile analysis of emotional labor strategies.
Research on emotional labor focuses on how employees utilize 2 main regulation strategies—
surface acting (ie, faking one's felt emotions) and deep acting (ie, attempting to feel required …
surface acting (ie, faking one's felt emotions) and deep acting (ie, attempting to feel required …
Mental illness in the workplace: An interdisciplinary review and organizational research agenda
KB Follmer, KS Jones - Journal of Management, 2018 - journals.sagepub.com
Given the prevalence of and consequences associated with mental illness in the workplace,
we believe this review is both critical and timely for researchers and practitioners. This …
we believe this review is both critical and timely for researchers and practitioners. This …
Emotional labor and burnout: Comparing two perspectives of “people work”
CM Brotheridge, AA Grandey - Journal of vocational behavior, 2002 - Elsevier
Although it has often been presumed that jobs involving “people work”(eg, nurses, service
workers) are emotionally taxing (Maslach & Jackson, 1982), seldom is the emotional …
workers) are emotionally taxing (Maslach & Jackson, 1982), seldom is the emotional …
When “the show must go on”: Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery
AA Grandey - Academy of management Journal, 2003 - journals.aom.org
Affective delivery, or expressing positive emotions in service interactions, helps satisfy
customers. But employees cannot always feel positive and, to avoid breaking display rules …
customers. But employees cannot always feel positive and, to avoid breaking display rules …
Reducing burnout and enhancing job satisfaction: Critical role of hotel employees' emotional intelligence and emotional labor
Despite its strong theoretical relevance with emotional labor, employees' ability to
understand and regulate emotions (ie, emotional intelligence, EI) has seldom been studied …
understand and regulate emotions (ie, emotional intelligence, EI) has seldom been studied …