Purpose The purpose of this paper is to investigate the impact of logistics service quality
(LSQ) on consumer satisfaction and loyalty in an omni-channel retail environment …

This study aims to determine the factors that can influence consumers have loyalty to a
product produced by a company. The research method used is a qualitative method with a …

Health and environmental issues are increasingly important in consumers' decision‐making
process. Accordingly, demand for organic food is rapidly growing. In this context, the …

Purpose The purpose of this study is to develop an understanding of the factors influencing
Indian consumers' loyalty toward mobile phone service providers by exploring the mediating …

Switching costs and customer satisfaction may differently affect marketing strategy.
Managers would benefit from knowing how different switching costs (financial, procedural …

Quality of life of the future generations depends on the efforts of current generations to
protect environment. The purchase decisions based on their green behavioral intentions not …

Fashion adoption is concerned with how consumers accept a prevailing style during a
particular time. Fashion is accepted by the consumers and influences their behavior in many …

Although the roles of switching costs and alternative attractiveness as switching barriers in
the relationship between customer satisfaction and loyalty have been documented, the …

Purpose–The purpose of this paper is to examine the effects of price consciousness and
sale proneness on purchase intentions regarding with expiration date-based priced …

Switching costs are a relevant issue affecting market competition in the mobile services
industry. However, customer switching costs have not disappeared, since numerous leading …