Towards a framework and contingency theory for performance measurement: a mixed-method approach [Research in progress]
F Gacenga, A Cater-Steel… - Proceedings of the 15th …, 2011 - research.usq.edu.au
Few guidelines exist for industry practitioners on the performance measurement of IT
Service Management (ITSM). Little academic research has been conducted on the …
Service Management (ITSM). Little academic research has been conducted on the …