Taking stock of consumer returns: A review and classification of the literature

H Abdulla, M Ketzenberg… - Journal of Operations …, 2019 - Wiley Online Library
Coincident with the rapid growth of consumer returns and their corresponding importance in
the retail marketplace, academic interest in the area of consumer return policy design has …

A review on supply chain contracts in reverse logistics: Supply chain structures and channel leaderships

S Guo, B Shen, TM Choi, S Jung - Journal of Cleaner Production, 2017 - Elsevier
With the growing awareness of environmental sustainability, reverse logistics is a very timely
and critical area. Traditionally, the use of supply chain contracts has been proven to be …

Understanding product returns: A systematic literature review using machine learning and bibliometric analysis

QH Duong, L Zhou, M Meng, T Van Nguyen… - International Journal of …, 2022 - Elsevier
Product Returns (PR) are an inevitable yet costly process in business, especially in the
online marketplace. How to deal with the conundrums has attracted a great deal of attention …

Omnichannel retail operations with consumer returns and order cancellation

J Zhang, Q Xu, Y He - Transportation Research Part E: Logistics and …, 2018 - Elsevier
In this paper, an analytical study is performed on an online retailer's omnichannel retail
operations in which consumers can cancel their order before payment and return the …

A profit maximization for a reverse logistics dual-channel supply chain with a return policy

R Batarfi, MY Jaber, SM Aljazzar - Computers & Industrial Engineering, 2017 - Elsevier
In the last few decades, the rapid development of e-commerce technologies has
encouraged many manufacturers to adopt an online channel in addition to their existing …

The impact of online reviews in the presence of customer returns

M Sun, J Chen, Y Tian, Y Yan - International journal of production …, 2021 - Elsevier
We develop a duopoly model to examine how online reviews influence the decisions of two
competing online sellers who sell products of differentiated quality under different returns …

Supply chain coordination with competing suppliers under price-sensitive stochastic demand

F Wang, A Diabat, L Wu - International Journal of Production Economics, 2021 - Elsevier
In this paper, we investigate a supply chain where two competing suppliers sell substitutable
products through a common retailer who faces price-dependent stochastic demand. The …

Two-echelon pharmaceutical reverse supply chain coordination with customers incentives

D Weraikat, MK Zanjani, N Lehoux - International Journal of Production …, 2016 - Elsevier
In the pharmaceutical industry, leftover medications that have not been properly disposed
not only damage the environment but also might turn into a peril to people׳ s health if being …

Optimal pricing and return policy and the value of freight insurance for a retailer facing heterogeneous consumers with uncertain product values

J Lin, J Zhang, TCE Cheng - International Journal of Production Economics, 2020 - Elsevier
We study the optimal pricing and return policy, and the value of freight insurance for a
retailer selling a product to heterogeneous consumers with uncertain values of the product …

Modelling and prioritizing the factors for online apparel return using BWM approach

V Kaushik, A Kumar, H Gupta, G Dixit - Electronic Commerce Research, 2022 - Springer
Online apparel industry is suffering from a major issue of return, with a high rate of return for
apparels that are sold online it becomes necessary to investigate the probable reasons of …