Abstract The use of Artificial Intelligence (AI) in Digital technologies (DT) is proliferating a
profound socio-technical transformation. Governments and AI scholarship have endorsed …

The new business challenges in the B2B sector are determined by connected ecosystems,
where data-driven decision making is crucial for successful strategies. At the same time, the …

The COVID-19 pandemic has forced many organisations to undergo significant
transformation, rethinking key elements of their business processes and use of technology to …

Purpose Knowledge management (KM) is associated with higher performance and
innovative culture; KM can help the public sector to be fiscally lean and meet diverse …

Although sharing is not a new subject, sharing behavior enabled by peer-to-peer software
technologies is a recent phenomenon. Studies have explored the impact of the sharing …

The service-dominant (SD) logic lens for understanding value co-creation and customers'
interactive roles in the service exchange has emerged as a focal theme of interest among …

The main aim of the current study is to investigate the relationship between governance
characteristics, information technology governance, and continuity management during …

Despite the prominence of ethics in mainstream marketing literature, its position in business-
to-business (B2B) marketing continues to be underrepresented. In this article, we conduct a …

Digital leadership is vital for companies in a constantly evolving technological environment,
where the adaptability of leaders is essential to face changes. To better understand this …

This paper investigates whether gamified experiences in a multi-actor service ecosystem
can be used to encourage customers' information exchange behavior. Furthermore, it …