Consumer vulnerability is gaining increasing attention from researchers and practitioners as
a social phenomenon in modern consumption‐driven societies. In an attempt to conduct a …

Purpose Access to services for consumers with disabilities (CwD) has gained increased
attention from researchers and service providers in recent years. Consequently, ensuring …

Should advertisers continue to promote their brands through brand endorsers without
considering their diverse characteristics, or should they embrace diversity in advertising …

An increase in the number of people living independently with dementia across the
developed world has focused attention on the relevance of neighbourhood spaces for …

Purpose This study aims to identify the irritating aspects in the mall environment that impact
shoppers with disability and explore the opportunities to design inclusive mall environments …

This study brings street harassment to the retailing and consumer services literature
streams. Street harassment describes unwanted interactions in public spaces between …

Research has shown that any individual consumer, regardless of membership in any
particular class, may experience vulnerability in the marketplace. While studies have …

Purpose The purpose of this research is to explore the role of identity for consumers with
disabilities in a retail context. Understanding disability identity is critical to ensuring inclusion …

Dementia is a global health challenge and currently the focus of a coordinated international
response articulated through the notion of 'dementia‐friendly communities and …

Purpose This study aims to develop a better understanding of how online health community
(OHC) members with different health literacy (HL) levels benefit from their participation …