Anti-cold drugs prove effective in alleviating cold symptoms and minimizing complications. In
recent years, there has been a growing tendency among the public to purchase these drugs …

Public health emergencies have seriously affected the tourism industry. Meanwhile, one
critical indicator of review quality, travelers' online review efforts, requires special research …

Tourists' emotions can be triggered by external stimuli, subsequently impacting their
attitudes and behavior. However, whether and how tourist review changes as a result of …

This study investigates the informational content of online reviews. Unlike other studies that
have explored the drivers of average rating scores, we examine the factors explaining the …

This study examines the impact of COVID-19 on customer satisfaction and the value
relevance of customer satisfaction. COVID-19 is an unprecedented pandemic that has …

This study analyzes how review length relates to numerical scores on online platforms,
conducting separate analyses for positive and negative comments and accounting for non …

During the coronavirus disease 2019 (COVID-19) pandemic, non-face-to-face e-commerce
has become a significant consumer channel for customers to buy fresh food. However, little …

This study explores the critical role of trade associations in sustaining coordination and
cooperation dynamics within tourism destinations. Acknowledging both the bright and dark …

The significance of assessing service quality for business performance has been
acknowledged in various service marketing studies due to its direct influence on customer …

This paper investigates the informational content of online reviews. For the case of hotels,
we model how the length of the stay shapes the variance of review scores. Grounded on …