Early conversational agents (CAs) focused on dyadic human-AI interaction between humans
and the CAs, followed by the increasing popularity of polyadic human-AI interaction, in …

There has been a recent surge of interest in social chatbots, and human–chatbot
relationships (HCRs) are becoming more prevalent, but little knowledge exists on how …

Chatbot-based symptom checker (CSC) apps have become increasingly popular in
healthcare. These apps engage users in human-like conversations and offer possible …

Technological advancements in the virtual assistants' domain pave the way to implement
complex autonomous agents like diagnostic chatbots. Drawing on the assumption that …

Research has shown that employing social cues (eg, name, human-like avatar) in chatbot
design enhances users' social presence perceptions and their chatbot usage intentions …

Many organizations are pursuing the implementation of chatbots to enable automation of
service processes. However, previous research has highlighted the existence of practical …

Digitally replicating the appearance and behaviour of individuals is becoming feasible with
recent advancements in deep-learning technologies such as interactive deepfake …

Despite repeated reports of socially inappropriate and dangerous chatbot behaviour,
chatbots are increasingly used as mental health services in providing support for young …

Soon, voice assistants might be able to engage in fully-fledged social conversations with
people, rather than merely providing a voice-operated interface to functionality and data. So …

Conversational agents (CAs) are frequently used in customer service. However, state-of-the-
art CAs often fail to understand user input. Such failures represent trust violations and can …