UX research on conversational human-AI interaction: A literature review of the ACM digital library
Early conversational agents (CAs) focused on dyadic human-AI interaction between humans
and the CAs, followed by the increasing popularity of polyadic human-AI interaction, in …
and the CAs, followed by the increasing popularity of polyadic human-AI interaction, in …
[HTML][HTML] My chatbot companion-a study of human-chatbot relationships
There has been a recent surge of interest in social chatbots, and human–chatbot
relationships (HCRs) are becoming more prevalent, but little knowledge exists on how …
relationships (HCRs) are becoming more prevalent, but little knowledge exists on how …
Beyond self-diagnosis: how a chatbot-based symptom checker should respond
Chatbot-based symptom checker (CSC) apps have become increasingly popular in
healthcare. These apps engage users in human-like conversations and offer possible …
healthcare. These apps engage users in human-like conversations and offer possible …
Can we trust a chatbot like a physician? A qualitative study on understanding the emergence of trust toward diagnostic chatbots
L Seitz, S Bekmeier-Feuerhahn, K Gohil - International Journal of Human …, 2022 - Elsevier
Technological advancements in the virtual assistants' domain pave the way to implement
complex autonomous agents like diagnostic chatbots. Drawing on the assumption that …
complex autonomous agents like diagnostic chatbots. Drawing on the assumption that …
Opposing effects of response time in human–chatbot interaction: The moderating role of prior experience
Research has shown that employing social cues (eg, name, human-like avatar) in chatbot
design enhances users' social presence perceptions and their chatbot usage intentions …
design enhances users' social presence perceptions and their chatbot usage intentions …
[HTML][HTML] How to Make chatbots productive–A user-oriented implementation framework
A Janssen, DR Cardona, J Passlick… - International Journal of …, 2022 - Elsevier
Many organizations are pursuing the implementation of chatbots to enable automation of
service processes. However, previous research has highlighted the existence of practical …
service processes. However, previous research has highlighted the existence of practical …
Speculating on risks of AI clones to selfhood and relationships: Doppelganger-phobia, identity fragmentation, and living memories
Digitally replicating the appearance and behaviour of individuals is becoming feasible with
recent advancements in deep-learning technologies such as interactive deepfake …
recent advancements in deep-learning technologies such as interactive deepfake …
" This Chatbot Would Never...": Perceived Moral Agency of Mental Health Chatbots
Despite repeated reports of socially inappropriate and dangerous chatbot behaviour,
chatbots are increasingly used as mental health services in providing support for young …
chatbots are increasingly used as mental health services in providing support for young …
Kiro: A design fiction to explore social conversation with voice assistants
Soon, voice assistants might be able to engage in fully-fledged social conversations with
people, rather than merely providing a voice-operated interface to functionality and data. So …
people, rather than merely providing a voice-operated interface to functionality and data. So …
[PDF][PDF] Chatbots often fail! Can anthropomorphic design mitigate trust loss in conversational agents for customer service?
Conversational agents (CAs) are frequently used in customer service. However, state-of-the-
art CAs often fail to understand user input. Such failures represent trust violations and can …
art CAs often fail to understand user input. Such failures represent trust violations and can …