Three decades of customer value research: paradigmatic roots and future research avenues
The last three decades have witnessed a resurgence of research on the topic of customer
value. In search of a comprehensive integration and analysis of this research—including …
value. In search of a comprehensive integration and analysis of this research—including …
Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage
The technology readiness (TR) index aims to better understand people's propensity to
embrace and use cutting-edge technologies. The initial TR construct considers four …
embrace and use cutting-edge technologies. The initial TR construct considers four …
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country
The rapid growth of online purchasing in recent years has emphasized the accompanying
role of home delivery service provided by delivery personnel in ensuring customer …
role of home delivery service provided by delivery personnel in ensuring customer …
The impact of corporate social responsibility on customer loyalty: The mediating role of corporate reputation, customer satisfaction, and trust
Corporate social responsibility has been extensively discussed and linked to the firm
performance by the researchers. However, a significant research gap remains unexplored …
performance by the researchers. However, a significant research gap remains unexplored …
The intricate relationships of consumers' loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Purpose The purpose of this study is to determine how consumers perceive restaurant
service in Bangladesh. The goal of this study is to determine the impact of perceived service …
service in Bangladesh. The goal of this study is to determine the impact of perceived service …
Understanding the intention to revisit a destination by expanding the theory of planned behaviour (TPB)
Purpose The purpose of this study is to unearth the factors that influence tourists' revisit
intention. The proposed model of the study is grounded on using the theory of planned …
intention. The proposed model of the study is grounded on using the theory of planned …
Impact of service quality on the customer satisfaction: Case study at online meeting platforms
As it's known business rely on the customers it means the profitability of any company
change depending on customer demand. Due to that, it's necessary to treat customer as the …
change depending on customer demand. Due to that, it's necessary to treat customer as the …
[HTML][HTML] Investigating the antecedents of consumer behavioral intention for sustainable fashion products: Evidence from a large survey of Italian consumers
The heavy environmental effect of the fashion industry, along with the growing interest of
consumers in sustainability issues, is driving this industry towards greater ecological …
consumers in sustainability issues, is driving this industry towards greater ecological …
The impact of e-service quality and customer satisfaction on customer behavior in online shopping
P Rita, T Oliveira, A Farisa - Heliyon, 2019 - cell.com
The purpose of this study is to develop new knowledge to better understand the most
important dimensions of e-service quality that have impact on customer satisfaction …
important dimensions of e-service quality that have impact on customer satisfaction …
The role of digital influencers in brand recommendation: Examining their impact on engagement, expected value and purchase intention
D Jiménez-Castillo, R Sánchez-Fernández - International journal of …, 2019 - Elsevier
Despite the growing interest in digital influencers as a brand communication tool in recent
years, much remains to be explored to understand how they can build a bond with their …
years, much remains to be explored to understand how they can build a bond with their …