Information can be declared as fundamental component for the performance of service
processes. Especially for the service provision of Technical Customer Services (TCS) …

An integrated and simultaneous design that considers products, services, and information
systems is essential due to the mutual influences among each of the three components. This …

Abstract Design science research has gained increased attention in the academic research
community in the past decade. Several authors have published useful guidelines for …

Customers are increasingly demanding integrated solutions so that Product-Service
Systems (PSS) have been proliferated in the global economy. The resulting PSS effects of …

Kunden verlangen zunehmend nach integrierten Lösungen, sodass Product-Service
Systems (PSS) vermehrt Einhalt in der globalen Ökonomie erhalten haben. Die sich aus …

Given to the fact, that the leading innovation companies in the field of consumer IT
announced the production and distribution of Augmented Reality (AR) devices, the …

Dienstleistungen allein im Bereich des deutschsprachigen Maschinen-und Anlagenbaus
machen einen Anteil von 65% des operativen Gewinns aus, weshalb die Tendenz der …

Zusammenfassung The Technical Customer Service (TCS) represents an essential part of
the so-called Product-Service System (PSS) and requires intelligent support in its product …