Suspicious minds: the problem of trust and conversational agents

J Ivarsson, O Lindwall - Computer Supported Cooperative Work (CSCW), 2023 - Springer
In recent years, the field of natural language processing has seen substantial developments,
resulting in powerful voice-based interactive services. The quality of the voice and …

“Machine Down”: making sense of human–computer interaction—Garfinkel's research on ELIZA and LYRIC from 1967 to 1969 and its contemporary relevance

C Eisenmann, J Mlynář, J Turowetz, AW Rawls - AI & SOCIETY, 2023 - Springer
Abstract This paper examines Harold Garfinkel's work with ELIZA and a related program
LYRIC from 1967 to 1969. AI researchers have tended to treat successful human–machine …

Rejecting a robot's offer: An analysis of preference

L Tisserand… - Discourse & …, 2024 - journals.sagepub.com
Since the development of commercial robots dedicated to service or social encounters, there
have been numerous appearances of such devices in public spaces or corporate buildings …

Membership categorisation, sociological description and role prompt engineering with ChatGPT

W Housley, P Dahl - Discourse & Communication, 2024 - journals.sagepub.com
Large Language Models (LLMs) and generative Artificial Intelligence (AI) have become the
latest disruptive digital technologies to breach the dividing lines between scientific …

AI in situated action: a scoping review of ethnomethodological and conversation analytic studies

J Mlynář, L de Rijk, A Liesenfeld, W Stommel, S Albert - AI & SOCIETY, 2024 - Springer
Despite its elusiveness as a concept,'artificial intelligence'(AI) is becoming part of everyday
life, and a range of empirical and methodological approaches to social studies of AI now …

Comparing command construction in native and non-native speaker IPA interaction through conversation analysis

Y Wu, M Porcheron, P Doyle, J Edwards… - Proceedings of the 4th …, 2022 - dl.acm.org
Intelligent Personal Assistants (IPAs) are limited in the languages they support, meaning
many people are left to interact using a non-native language. Yet, we know little about how …

[HTML][HTML] Voices from the algorithm: Large language models in social research

E Cox, F Shirani, P Rouse - Energy Research & Social Science, 2024 - Elsevier
Research on energy and society often relies on online data collection. In particular, there
has been an increase in the use of online techniques such as video software for qualitative …

From writing dialogue to designing conversation: considering the potential of conversation analysis for voice user interfaces

A Brandt, S Hazel, R Mckinnon, K Sideridou… - Proceedings of the 5th …, 2023 - dl.acm.org
Conversation design at least partly aspires to create Voice User Interfaces which emulate
human speech production. And yet, there is no established approach for the development of …

Towards Designing Better Speech Agent Interaction: Using Eye Gaze for Interaction

R Jaber - 2023 - diva-portal.org
This research is about addressing the need to better understand interaction with
conversational user interfaces (CUIs) and how human-technologyconversations' can be …

[图书][B] First Users' Interactions with Voice-controlled Virtual Assistants: A Micro-longitudinal Corpus Study

M Barthel, H Helmer, S Reineke - 2023 - semdial.org
We present a collection of (currently) about 5.500 commands directed to voice-controlled
virtual assistants (VAs) by sixteen initial users of a VA system in their homes. The collection …