Internet of things plays a vital role in providing various services to users. Significant volumes
of data are generated from the communication between a large numbers of heterogeneous …

Customer retention is considered as one of the important concerns for many companies and
financial institutions like banks, telecommunication service providers, investment services …

Recently, the concept of smart cities has become popular and got researchers' attention
because it helps to improve citizens' lives by providing valuable services, for instance, smart …

In the competitive landscape of the telecom sector, a Communication Service Provider's
success hinges on its ability to offer compelling mobile plans tailored to diverse customer …

Mobile networks possess significant information and thus are considered a gold mine for the
researcher's community. The call detail records (CDR) of a mobile network are used to …

The emergence of market liberalization and globalization are altering the market
competitiveness field essentially. The existence of modem technique in processes of …

Artificial intelligence (AI) is a field of science and technology that simulates human
intelligence to develop intelligent machines. Machine Learning (ML), on the other hand, is a …

Customer churn presents a big challenge in the industry. Businesses have to deal with the
problem of customers stopping using their products and services due to dissatisfaction …

Customer churn or customer attrition is the situation in which customers stop their
subscriptions from the services of the specific service providers. It has a high impact on the …

Abstract Models that predict customer churn in the telecommunications sector use personal
information. Due to stricter privacy legislation this is increasingly difficult to maintain. This …