Despite a significant degree of academic and practitioner interest the topic of talent
management remains underdeveloped. A key limitation is the fact that talent management …

Call centres have, over the past decade, become a central element in the way information
services are produced and delivered to the public. Much as automobile factories or textile …

The authors highlight the need for and develop a framework for engagement by reviewing
the relevant literature and analyzing popular-press articles. They discuss the definitions of …

High-quality work design is a key determinant of employee well-being, positive work
attitudes, and job/organizational performance. Yet, many job incumbents continue to …

Although there is growing evidence that high performance work practices (HPWPs) affect
organizational performance, varying sample characteristics, research designs, practices …

In the last ten years, in both the UK and USA, the vocabulary for managing the employment
relationship has undergone a change.'Personnel management'has increasingly given way …

The importance of service and service quality has been growing in the world economy since
the late 1970s. Establishing new levels of sophistication and rigor, as well as a broad set of …

This review takes an evolutionary and chronological perspective on the development of
strategic human resource management (SHRM) literature. We divide this body of work into …

In order to improve our understanding of mediating variables inside the 'black box'of the
firm's labour management, this paper examines the relationship between high-performance …

abstract This study examines one specific aspect of the resource‐based view, intellectual
capital, and its three knowledge components–human, organizational, and social capital. We …