It is all too common for products, such as consumer appliances, information systems, mobile
apps, and websites, to cause trouble and frustration. For example, products are often difficult …

Think-aloud protocols are one of the classic methods often taught in universities for training
UX designers and researchers. Although previous research reported how these protocols …

Context: The software industry has sought to apply User eXperience (UX) practices that can
help maintain a sustainable business. UX practices make it possible to conduct research …

Research problem: The study explored think-aloud methods usage within usability testing by
examining the following questions: How, and why is the think-aloud method used? What is …

AI is promising in assisting UX evaluators with analyzing usability tests, but its judgments are
typically presented as non-interactive visualizations. Evaluators may have questions about …

The integration of user experience (UX) work with agile software development has been
addressed in extensive research of challenges and process models. However, in-depth …

In usability tests, the users are commonly asked to think aloud to let the evaluator listen in on
their thoughts. Two variants of this procedure involve that the users either think aloud while …

Reviewing a think-aloud video is both time-consuming and demanding as it requires UX
(user experience) professionals to attend to many behavioral signals of the user in the video …

Usability evaluation is essential to user-centred design; yet, evaluators who analyse the
same usability test sessions have been found to identify substantially different sets of …

The evaluation of interactive machine learning systems remains a difficult task. These
systems learn from and adapt to the human, but at the same time, the human receives …