It is Swedish government policy to use information and communication technologies to
increase sustainability. This has implications for planning and local organization of …

The aim of the article is to analyze the implementation of municipal contact centers (CCs)–
an e-government initiative on the local level-from the perspectives of citizens and public …

In this chapter, the focus is on incentives for inclusive e-government. Five case studies of the
implementation of contact centers in Swedish municipalities are described and discussed …

Two case studies of the implementation of Contact Centers (CCs) in Swedish municipalities
are compared and discussed from an organizational perspective. The research method was …

This paper offers critical aspects on this ongoing development within the Swedish
municipalities with the strategic use of ICT, for the purpose to create a digital government …

In this chapter, five case studies of the implementation of contact centers in Swedish
municipalities are described and discussed with a focus on inclusive e-government. The …

A case study of the implementation of a contact centre (CC) in a Swedish municipality was
described and discussed. The implementation was an example of a local eGovernment …

In both cases the strategies were mainly top‐down, but the ambition to implement the CC
very quickly in municipality B seems to have contributed to a lack of anchoring among the …

Two case studies of the implementation of contact centers (CCs) in Swedish municipalities
were compared and analyzed. The purpose of the article is to focus on lessons learned from …

A case study is analyzed and lessons learned from the emergence of the Sambruk
Academia for Swedish municipalities are discussed. The case study of an e-learning project …