A bibliometric analysis has been conducted by utilizing keywords and metadata acquired
from the SCOPUS database. Following that, we focused on the adoption of social robots in …

Purpose The increased utilization of artificial intelligence-enabled applications (AI-ETs)
across the customer journey has transformed customer experience (CX), introducing entirely …

Technology developments relating to automation, artificial intelligence, and robots have
transformed the landscape of service industries, including hospitality and tourism. Through a …

Over the years, service robots and artificial intelligence (AI) have been gaining traction in the
hospitality sector for frontline service automation. Although a significant body of literature …

This study synthesizes the artificial intelligence literature into a Meta‐analytic framework
based on the theory of reasoned action and the unified theory of acceptance and use of …

In the near future, it is expected that we humans will receive an increasing part of various
services from robots. Many observers, and several existing studies, indicate that we react …

With artificial intelligence entering all spheres of technology, it has also prompted financial
businesses to enter into Intelligent Financial Technologies (FinTech). Chatbots and virtual …

Purpose The hospitality industry has witnessed numerous changes to enhance the stay
experience of guests. To offer a memorable stay experience, the industry has started …

A service robot is a physical entity integrated with information technology (IT) which can
autonomously provide customized services to people. While the use of robots is regarded as …

Purpose The purpose of this study is to empirically investigate what aspects of service robot
interactions with customers can lead to meaningful outcomes in the view of customers. The …