Adopted by an increasing number of organizations around the world, the ISO 9000
standards have become a growing concern for more and more managers who are often …

The purpose of this paper is to try to identify the critical success factors and problems in ISO
9000 maintenance during the post‐certification period. Much of the published work on …

The purpose of this paper is to investigate the determinants of customer satisfaction and
quality results in the healthcare industry using the Baldrige data. We use publicly available …

This article explores different performance configurations resulting from the implementation
of an ISO 9000 system in 872 certified organizations. The configurations drawn up here are …

Die meisten Menschen haben eine Meinung über die Qualität in deutschen
Krankenhäusern: Sie behaupten, der Service sei schlecht, die Häuser seien personell …

The purpose of the ISO 9000 standards is to facilitate the multinational exchange of products
and services by providing a clear set of quality systems requirements. It is also to assist …

Although the latest Mobile Oil survey tells us that more than 200,000 accredited ISO 9000‐
family certificates have been issued world‐wide up to September 1997, few of these have …

Abstract ISO 9000 (2000) is a quality management system with a high reputation all around
the globe. It is a set of requirements used by organisations to attain customer satisfaction …

Lean management practices have emerged as critical success factors that drive focus in not
only cutting costs but also simultaneously improving services to customers. These practices …

ISO 9001 is a popular topic in quality management research field. Many researchers have
studied ISO 9001 implementation in various sectors. However, there is lack of ISO 9001 …