The onset of the COVID-19 pandemic has changed consumer usage behavior towards
mobile payment (m-payment) services. Consumer usage behavior towards m-payment …

Online platforms' growth further facilitates the increasing popularity and business value of
online reviews. This study investigates the key elements of online reviews and their …

Linguistic distribution assessment (LDA) plays a prominent role in describing the subjective
uncertainties and objective distribution of decision-maker (DM) opinions. Although there …

The evaluation and ranking of suppliers is a critical challenge because it profoundly
influences the profitability and competitive positions of manufacturers and producers. This …

The global surge in demand during the pandemic led to a proliferation of substandard
surgical N95 respirators, particularly in the e-commerce market, due to a lack of regulatory …

Developing an accurate tourism forecasting decision support system can help the tourism
department achieve optimal resource allocation, which is crucial for achieving sustainable …

To capture collective opinions/evaluations in a collection of individual linguistic expressions,
this study proposes an approach to construct order-2 information granules by extending the …

This paper aims to address the challenges of dealing with information redundancy in the
context of service quality improvement by proposing an innovative online review-based …

Exploring dynamic customer requirement trend of buffet restaurant: a two-stage analysis from
online reviews | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

Risk assessment plays a crucial role in managing risks associated with systems, products
and services. In practical risk assessment, the cautionary principle is widely adopted by …