The emergence of digital technologies has profoundly affected and transformed almost
every aspect of societal relations. These impacts have also reached public administration …

Over the past decades, governments around the world are implementing a variety of digital
solutions in order to enhance the effectiveness, efficiency, and transparency of public …

The aim of this research is to survey the current state of research related to the utilization of
AI in public services as indexed by Scopus. VOSviewer is used in this research to assess …

Exploitation and use of disruptive technologies, such as the Internet of Things, recommender
systems, and artificial intelligence, with an ambidextrous balance, are a challenge …

Interoperability is a key success factor for digital public services. Addressing the required
interoperability principles in public service architectures is difficult, since a multitude of …

The term “digital transformation” has captured the attention of practitioners and academics
over the past few years. However, while the term is increasingly being used, conceptual …

The current research was carried out with the aim of explaining the effects of e-government
benefits in order to continuously use e-government services among the citizens of Tehran, to …

Understanding and using ICT is critical for increasing effectiveness of the public sector,
improving access to public services, enhancing transparency and engagement of various …

Digital transformation within local public administration is often conceived as the result of
technological advancements, with scarce attention being paid to framing these processes …

Digitalization of public services, particularly in cross-border contexts, demands for a high
level of interoperability. To effectively and systematically cater for interoperability in public …