The goal of this paper is to explore the impact of SMEs' strategic orientations on customer
loyalty and financial performance. SEM analysis was employed in order to test the proposed …

In this paper we analyze the situation of Macedonia's companies in terms of implementation
and certification of the quality system and the application of different system standards …

In this paper is given integral methodology for the design of TQM (Total Quality
Management) system in higher education institutions and its implementation in practice of …

Procurement of materials and spare parts for the needs of the companies is often a major
source of problems for the quality of products and services. This paper shows the results of a …

The current situation in the Textile-logistic center analyzed through the four pillars of the
house of quality: internal standardization, methods and techniques for providing quality …

In this paper, the need to design and implement a system of total quality management (TQM)
in the “Textile-logistics center”, which deals with service activity in the textile industry in …

The present paper analyzes the performances of the company's logistics sectors in the
automotive industry in Macedonia, producing circuit boards as an intermediate product for …

This paper presents the findings of the research regarding the managers' approach to the
quality of business processes in the hotel industry in RN Macedonia. The paper also …

The purpose of this paper is to present qualitative and quantitative research of the
Macedonian wine market with emphasis on exact data. The research was conducted in …

In this paper we elaborate the need to design and implement a system of total quality
management (TQM) in the Textile Logistics Center servicing the textile industry in …