Student‐recruited sampling, a technique involving the use of student recruiters to find
participants on behalf of a researcher, has been increasingly used in organizational …

Purpose–The purpose of this paper is to examine the impact of a job demands-resources
(JD-R) intervention on psychological capital (PsyCap), job crafting, work engagement, and …

Mindfulness refers to the psychological attentional state in which a person is conscious and
accepting of the present. It is increasingly emerging as an estimable quality, especially …

Hotel employees' job satisfaction is very important to their performance. In a systematic
review of the previous literature on hotel employees, it was found that the most studied …

Purpose This study examines the effect of occupational stress on turnover intention of
employees working in the banking industry. The authors examine the mediating effects of …

The purpose of this article is to examine the relationship between developmental human
resource (HR) practices and work engagement by focusing on the moderating role of service …

Based on the stimulus–organism–response (SOR) model, this study explored customer
behavioral intentions and influencing factors in the service industry, represented by hotels. It …

Purpose Prior studies have mainly attributed customer incivility to dispositional
characteristics, whereas little attention has been paid to exploring service employees' role in …

This study seeks to investigate the effect of internal marketing–treating employees as
internal customers–on salesperson's engagement in customer-oriented selling behaviour …

Developing a strong and positive information technology (IT) service climate is important to
ensure high-quality IT services. The influence of job resources and personal resources on …