Generally speaking, customer loyalty means the intention of repurchasing products and
services, and this is the goal of industry or loyalty is a deeply held commitment to re-buy or …

The aim of this article was to examine and quantify 1) the dependence of additional
purchases of banking products from customer loyalty and 2) dependence of bank clients' …

Recently, a growing interest in relationship marketing approach attracted much attention of
marketers to the customer value creation and delivery as the most important task of …

Islamic banking is gradually emerging everywhere in the world. Half a century ago, Islamic
banking was just a concept contained in books only, but today it is a success story not only …

The phenomenon of loyalty has received a great deal of interest among marketers.
Customer loyalty is a customer's sense of belonging or identification with the employees …

Purpose: The purpose of the study was to examine the influence of participative and
achievement-oriented leadership styles on employee job satisfaction in commercial banks in …

Purpose A cooperative bank customer in India has varied needs and is a unique segment of
Indian banking. The purpose of the study is to provide the sector with an understanding of …

Banking sector offers excellent service to customers in order to sustain in the competitive
business environment. Customer satisfaction that leads to customer loyalty is the backbone …

With the economic intensification of a country is on accelerating mode, role of banking
industry is also important in this growth. In a hyper-competitive market all commercial banks …

In retail banking, quality of service plays a vital role in the context of sustained business
survival and growth. The relationship between a bank and its customers must be a …