This study reviews the research on planning and scheduling in healthcare published in
Production and Operations Management (POM) and other prestigious operations …

The intensive care unit (ICU) is a crucial and expensive resource largely affected by
uncertainty and variability. Insufficient ICU capacity causes many negative effects not only in …

Public relative performance feedback (RPF) on an individual worker's productivity metrics is
used in various organizations with the hopes of improving worker productivity, but its effects …

Service organizations face a trade-off between high utilization and responsiveness. High
utilization can improve financial performance, but causes congestion, which increases …

We analyze a large, detailed operational data set from a restaurant chain to shed new light
on how workload (defined as the number of tables or diners that a server simultaneously …

This paper examines how firm investments in technology-based employee monitoring
impact both misconduct and productivity. We use unique and detailed theft and sales data …

This work examines the process of admission to a hospital's intensive care unit (ICU). ICUs
currently lack systematic admission criteria, largely because the impact of ICU admission on …

Do hospitals experience safety tipping points as utilization increases, and if so, what are the
implications for hospital operations management? We argue that safety tipping points occur …

The American healthcare system is at a crossroads, and analytics, as an organizational skill,
figures to play a pivotal role in its future. As more healthcare systems capture information …

We study a multistage service process that adapts to system occupancy level. Using
operational data from more than 140,000 patient visits to a hospital emergency department …