Purpose This article aims to provide a summary review of what is already known about
customer loyalty and identifies some emerging issues that play an important role in it. As a …

This study aims to gather and analyze published articles regarding the influence of
electronic word-of-mouth (eWOM) on the hotel industry. Articles published in the last five …

Investigating the antecedents of tourist behavioral intentions and its relations with the
preceding factors has become an interest of researchers very recently. However, domestic …

The COVID-19 pandemic has created an unprecedented and devastating impact on the
travel and tourism industry worldwide. To sustain tourism organizations in the post …

This study set out to investigate how authenticity affects tourist satisfaction with, and loyalty
to, an attraction and its heritage value. Different factors were seen as likely to influence the …

Drawing upon affordance theory, this study positions artificial intelligence (AI) as a
commercial service in examining its influence on customer engagement in the hotel context …

Few empirical studies have examined how post-trip destination image is shaped by tourists'
experiences. Although previous studies examined the relationships between experience …

Purpose The purpose of this paper is to explore structural relationships between quality,
destination image, perceived value, tourist satisfaction and destination loyalty with emphasis …

Purpose The purpose of this study is to investigate how smart tourism technologies and
memorable tourism experiences affect tourist satisfaction and tourist destination loyalty …

This study examines tourist loyalty in creative tourism comprising of experience quality,
perceived value, satisfaction, and motivation as its antecedents and assesses the mediation …