" The Changing Academic Library is a revision of Budd's The Academic Library: Its Context,
Its Purpose, and Its Operation. This book has been completely updated and revised to reflect …

Synchronous chat reference services have emerged as viable alternatives to the traditional
face‐to‐face (FtF) library reference encounter. Research in virtual reference service (VRS) …

The questions of whether chat reference service is beneficial enough to users to justify the
costs of offering it, and how valuable it is to users in fulfilling their information needs, have …

This study examined the information seeking preferences of 936 university faculty, staff,
students, and librarians at a doctoral granting institution in the southeastern United States …

Purpose–Many academic libraries are trying a variety of innovative services to meet net
generation users “on their own turf” and “on their own terms”. This paper aims to address the …

This exploratory study investigated the help-seeking preferences of library users at two large
urban universities in Toronto. Reference desk and virtual reference users were compared in …

Using the multiple-case study method, this research investigates reasons why nine virtual
reference (chat) services have been discontinued. The investigation of these five academic …

This article discusses the evaluation of virtual reference services from the user perspective. It
is one outcome of a long-term research project, The Library Visit Study, which has been …

This study examines the use of chat in an academic library's user population and where
virtual reference services might fit within the spectrum of public services offered by academic …

Purpose–The purpose of this paper is to compare user perspectives on visits to in‐person
and virtual reference services conducted by participants in the Library Visit Study, an …