This third edition of Total Relationship Marketing confirms it as a classic text on the subject of
relationship marketing and CRM, areas which have become accepted–and debated–parts …

The dimension of time has been neglected in the practice and research of public
administration for decades. By developing a framework to guide the quantification and …

ABSTRACT On Memorial Day weekend 2015, the Blanco River crested at 42 feet, drowning
the town of Wimberley, Texas (USA), resulting in the death of 11 people and damaging more …

Purpose–This paper seeks to describe the changing organizational environment and
stakeholder debate currently taking place in various “issue arenas” during a crisis …

This paper examines the print news coverage of the 2010 Iowa egg recall, the largest in the
United States, in order to determine how the news media conveyed messages regarding the …

Crises can impact an organisation's viability, credibility and reputation. Communication can
preserve and protect the valuable reputation of an organisation, by demonstrating an …

Crisis holds the potential for profound change in organizations and industries. The past 50
years of crisis management highlight key shifts in crisis practice, creating opportunities for …

Care is not a word generally associated with political crises. However, following the
mosques massacre in New Zealand, Prime Minister Jacinda Ardern was found to have used …

December 2010 saw exceptionally harsh winter weather cause major water supply
disruption for thousands of Northern Ireland's citizens. Sustained low temperatures followed …

Drawing on a mixture of theory, cases, and interviews, Startups and Crisis Management
provides a valuable overview of how new ventures fared in the wake of the COVID-19 …