The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots
Over the last ten years there has been a growing interest around text-based chatbots,
software applications interacting with humans using natural written language. However …
software applications interacting with humans using natural written language. However …
The future of artificial intelligence at work: A review on effects of decision automation and augmentation on workers targeted by algorithms and third-party observers
M Langer, RN Landers - Computers in Human Behavior, 2021 - Elsevier
Advances in artificial intelligence are increasingly leading to the automation and
augmentation of decision processes in work contexts. Although research originally generally …
augmentation of decision processes in work contexts. Although research originally generally …
Coauthor: Designing a human-ai collaborative writing dataset for exploring language model capabilities
Large language models (LMs) offer unprecedented language generation capabilities and
exciting opportunities for interaction design. However, their highly context-dependent …
exciting opportunities for interaction design. However, their highly context-dependent …
Blockchain technology for bridging trust, traceability and transparency in circular supply chain
Trust, traceability, and transparency emerge as critical factors in designing circular
blockchain platforms in supply chains. To bridge the three circular supply chain reverse …
blockchain platforms in supply chains. To bridge the three circular supply chain reverse …
Trust in AI and its role in the acceptance of AI technologies
As AI-enhanced technologies become common in a variety of domains, there is an
increasing need to define and examine the trust that users have in such technologies. Given …
increasing need to define and examine the trust that users have in such technologies. Given …
Trust me, trust me not: A nuanced view of influencer marketing on social media
Social media influencers are widely employed as a marketing strategy as they successfully
attain trust from followers. Applying the social exchange theory and its principle of …
attain trust from followers. Applying the social exchange theory and its principle of …
The impact of social media influencers on travel decisions: The role of trust in consumer decision journey
The growing presence of social media influencers (SMIs) is increasingly modulating
consumer behaviour in the travel industry. Trust is a vitally important topic in influencer and …
consumer behaviour in the travel industry. Trust is a vitally important topic in influencer and …
Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms
Text-based chatbots are being touted as a disruptive innovation with unprecedented
business potential. However, frequent failures in human–chatbot conversations have led to …
business potential. However, frequent failures in human–chatbot conversations have led to …
Towards an understanding of consumers' FinTech adoption: The case of Open Banking
R Chan, I Troshani, S Rao Hill… - International Journal of …, 2022 - emerald.com
Purpose This study aims to identify key factors driving consumers' adoption of Open
Banking. It extends the Unified Theory of Acceptance and Use of Technology (UTAUT) by …
Banking. It extends the Unified Theory of Acceptance and Use of Technology (UTAUT) by …
Evaluating quality in human-robot interaction: A systematic search and classification of performance and human-centered factors, measures and metrics towards an …
Industry 5.0 constitutes a change of paradigm where the increase of economic benefits
caused by a never-ending increment of production is no longer the only priority. Instead …
caused by a never-ending increment of production is no longer the only priority. Instead …