How to regain green consumer trust after greenwashing: Experimental evidence from China
D Wang, T Walker - Sustainability, 2023 - mdpi.com
Greenwashing leads to consumer skepticism of all green products as well as doubts about
company claims regarding sustainability. However, the understanding of how to regain …
company claims regarding sustainability. However, the understanding of how to regain …
Are you looking for something specific or just looking around? Adaptive selling on the basis of customer shopping goals in retail sales
Y Kim, RG McFarland - Journal of the Academy of Marketing Science, 2024 - Springer
A key advantage that brick-and-mortar retailers have over online retailers is their
salespeople, who can adaptively interact with customers on a one-on-one basis. When …
salespeople, who can adaptively interact with customers on a one-on-one basis. When …
Reliance on numerical precision: Compatibility between accuracy versus efficiency goals and numerical precision level influence attribute weighting in two‐stage …
J Pena‐Marin, D Yan - Journal of Consumer Psychology, 2021 - Wiley Online Library
This research examines how the weighting of an attribute is jointly affected by attribute
precision and decision stage. Building on prior work suggesting (a) that less (more) precise …
precision and decision stage. Building on prior work suggesting (a) that less (more) precise …
How Should Time Estimates Be Structured to Increase Customer Satisfaction?
B Hu, C Gaertig, BJ Dietvorst - Management Science, 2024 - pubsonline.informs.org
Businesses across industries, such as food delivery apps and GPS navigation systems,
routinely provide customers with time estimates in inherently uncertain contexts. How does …
routinely provide customers with time estimates in inherently uncertain contexts. How does …
When do consumers favor overly precise information about investment returns?
Consumers are often shown investment returns with high levels of precision, which could
lead them to misunderstand the inherent uncertainty. We test whether consumers are drawn …
lead them to misunderstand the inherent uncertainty. We test whether consumers are drawn …
iBuyer's use of proptech to make large-scale cash offers
JT Anderson, F Fuerst, RB Peiser… - Journal of Real Estate …, 2024 - Taylor & Francis
The expansion of iBuyer's use of PropTech to major housing markets raises a series of
questions for both buyers and sellers when making instant, all-cash offers. This study uses a …
questions for both buyers and sellers when making instant, all-cash offers. This study uses a …
When evidence changes: Communicating uncertainty protects against a loss of trust
C Dries, M McDowell… - Public Understanding …, 2024 - journals.sagepub.com
Scientific findings can be overturned when new evidence arises. This study examines how
communicating and explaining uncertainty around scientific findings affect trust in the …
communicating and explaining uncertainty around scientific findings affect trust in the …
It is not just a name: Effects of proper name for high‐quality versus low‐quality brands
The usage of proper names to advertise a product is ubiquitous in the marketplace. In many
cases, there is very little information about these names. For example, treatment lotion by …
cases, there is very little information about these names. For example, treatment lotion by …
Strategies of German Bundesliga and English Premier League clubs for the COVID-19 crisis: the case of international broadcasting fans
JF Navarro-Picado, E Torres-Moraga… - Review of Managerial …, 2023 - Springer
During the COVID-19 pandemic that paused sports worldwide, the German Bundesliga
League (GBL) and English Premier League (EPL) took two different strategic approaches to …
League (GBL) and English Premier League (EPL) took two different strategic approaches to …
Comparing estimates for decision-making: Numerical processing and preferences for underestimates versus overestimates.
J Pena-Marin, R Bhargave - Journal of Experimental Psychology …, 2022 - psycnet.apa.org
Decision-makers frequently use numerical estimates, such as distances, future prices, and
the expected timing of events. How do they evaluate these estimates, once they observe the …
the expected timing of events. How do they evaluate these estimates, once they observe the …