As emphasised by various researchers, the role of designers is now less about 'designing
for'and more about 'designing with'users and other stakeholders. The main reason behind …

While co-design with users has evolved as a promising approach to service innovation, it
remains unclear how it can be used in public service contexts. This article addresses this …

Codesign allows a design team to combine two sets of knowledge that are key to service
design: Customer insights into latent user needs and in-house professionals' conversion of …

Citizens and urban policy makers are experimenting with collaborative ways to tackle
wicked urban issues, such as today's sustainability challenges. In this article, we consider …

At the end of the 1990s, designers began to encounter new types of challenges. Designers,
design researchers, and industry wanted to explore feelings and moods and their links to …

Studies using co-design methods require the meaningful involvement of stakeholders in
creating new knowledge and harnessing, mobilising, and transferring existing knowledge to …

As interest towards co-design for services in the public sector and in companies is growing,
the benefits and challenges of applying it in organisations have become a topical issue. This …

Purpose The purpose of this paper is to investigate how vulnerable consumers can be
involved in transformative service design and how this approach may enhance the design of …

The increasing interest in engaging users and other partners in collaborative design has led
to an increase in the number of methods for organising collaboration. The aim of these …

Co-creation has been adopted in many recent design and innovation projects, bringing
different stakeholders together and creating a shared understanding and new ideas through …