Crises play a significant role in the business world by causing unexpected and negative
impacts, and the hospitality industry is known to be volatile and highly sensitive to external …

Due to the increase in self-service technology (SST) practices across various hospitality
service settings, this paper analysed customers' experience with SST. This study focused on …

How to mitigate the maturity mismatch of corporate investment and financing is critical for the
financial stability and sustainable development of hospitality and tourism firms. Given the …

Recent advancements in information technology are profoundly impacting a variety of
business functions across different industries. R&D and strategic renewal, as critical drivers …

Purpose: This study investigates the internal and external factors determining individual
service innovation performance in the tourism and hospitality industry (T&H). The research …